When things don’t run as planned, everyone has to get involved in the war-room scenario. Whether in person in a room or virtually over a webchat, this is not just expensive, time consuming and stressful, it can also cause a direct impact on the business and every measure of customer satisfaction.
Modern business enterprise application complexity goes beyond the capacity of anyone to fully comprehend, requiring many teams of experts to manage. When things perform poorly or fail, it can take hundreds (or thousands) of man-hours to resolve and understand. Every team will defend their corner, creating a political atmosphere where the losers are often the business and the customers.
Think beyond the simplest measures of performance. Rather than just having an SLA that starts and ends within your specific module, think about the bigger business process.
In this webinar, you will learn:
- How to improve the effectiveness of the entire application
- Techniques on better tuning of other parts of the application stack
- What methods are available to get better reports on your application’s performance